Northampton Integrative Medicine

Office Information

Fragrance Free Policy

All visitors to our office are requested to avoid using scented products, or wearing clothing which has had contact with scented products or chemical fumes.  Severe reactions can occur in some of our patients, even in the absence of a noticeable aroma.  We recommend using unscented personal products.  If you forget to comply, we may need to reschedule your appointment.   Thank you for your cooperation with this policy.    

  • NO Scented Hair Products, Lotions, Perfumes or Colognes
  • NO Scented Laundry Detergents or Dryer Sheets
  • NO Essential Oils
  • NO Tobacco Smoke
  • NO Moth Balls, Insect Repellant, Dry Cleaning Fluids or Gasoline.

Office Hours

Our regular Office Hours:

**NOTE: WE ARE OPEN AT 8:30AM BY APPOINTMENT ONLY**

  • Monday 9:00AM – 5:00PM
  • Tuesday 9:00AM – 5:00 PM
  • Wednesday 11:30AM – 7:00PM 
  • Thursday 9:00AM – 5:00PM
  • Friday  9:00AM – 12:00PM

NOTE:  Our laboratory closes 1/2 hour before the office closes.  Appointments are required for blood draws – we are unable to accommodate walk-ins.

 
Holiday Hours 2024  Closed
  • Memorial Day-    Monday, May 27, 2024
  • Juneteenth-         Wednesday, June 19, 2024
  • 4th of July-          Thursday, July 4, 2024 & Friday July 5, 2024
  • Labor Day-           Monday, September 2, 2024
  • Columbus Day-   Monday, October 14, 2024
  • Thanksgiving-     Open Wednesday, 11/27/24  9:00 – 3:00pm;   Closed on Thursday-Friday, November 28 and 29
  • Christmas-          Tuesday, December 24, 2024 & Wednesday, December 25, 2024   

 Open Thursday, 12/26/24  11:30 – 7:00pm

  • New Year’s-         Wednesday, January 1, 2025
 
Allergy Treatment:     Allergy injections are currently administered on a walk-in basis on:

    Tuesday 10:00-12:00 & 1:30-4:30pm      Wednesday 11:30-3:00 & 4:00-6:30pm       Thursday 10:00-12:00 & 1:30-4:30pm  

Vitamins, Herbs and Supplements: Established patients can purchase supplements at our office during regular office hours.  Orders can also be placed by calling our secure supplement refill line (413) 584-7787 ext. 301 or through Fullscript.  We also offer shipping by UPS ground service for an additional fee.   Shipments generally arrive in 2-3 business days.

Appointment Cancellations & Illness Policy

Appointment Cancellations: We require 24-business hours notice of cancellation or reschedule for all appointments.   If necessary, messages may be left on our answering machine after hours. We charge a $50 fee for missed appointments or late cancellations with our practitioners or allergy department for established patients. For appointments with our IV department, it is a fee of 50% of the treatment cost.

For New Patient appointments we charge a fee of $310 for a missed appointment or late cancellation, 24-business hours notice is required for all cancellations.

We thank our patients for their understanding, these policies are out of respect for our practitioners, staff and other patients. Missing, late canceling or arriving 15+ minutes past the scheduled appointment time prevents our staff from offering these appointments to other patients.

Illness Policy:  If you, or someone you have been in close contact with, have had cold, flu or COVID symptoms in the past 10 days, please call our office to inform us prior to coming in. We will ask you some screening questions to determine if it is appropriate for you to come into the office.

Many of our patients are severely immune compromised and we do our best to maintain a safe and healthy environment for all our patients. Thank you for your understanding!

Insurances We Accept

We accept many insurance plans which may cover all or part of your visit fee. Once you submit your intake for an initial appointment, a patient coordinator will call you to book your initial appointment and inform you if we are in network with your insurance plan. Below is a list of plans which may provide coverage at our office.

  • Aetna
  • Blue Cross Blue Shield
  • Champ VA
  • Cigna
  • Empire
  • Fallon Select Care HMO/PPO
  • Harvard Pilgrim HMO/PPO
  • Health New England HMO/PPO
  • Health Plans Incorporated
  • Humana
  • Mass General Brigham
  • Medicare
  • Meritain Health
  • Oxford Health
  • PHCS/Multiplan
  • Student Resources
  • Tricare
  • Tufts Health Plans (No coverage for: Spirit, Tufts Direct & Tufts Healthy Together)
  • UMR
  • United Health Care
  • US Family Health Plan
  • Wellfleet
  • Wellpoint
  • Well Care Health

 

Plans that do not provide coverage with our office include: MassHealth and Medicaid plans, Fallon Direct Care HMO and Workers Comp. The following Medicare Replacement Plans also do not provide coverage with our office: Connecticare, Fallon, Commonwealth Care Alliance and Harvard Pilgrim.

If you do not have insurance coverage, we can quote you the anticipated fee for your service. Payment is expected at the time of your visit. We accept cash, checks and credit cards (MasterCard, Visa, American Express, and Discover).

Directions

From I-91 (north or south), take exit 23. The exit will come to a “T.” Turn left on Pleasant St./Route 5. Proceed ½ mile to 395 Pleasant St., on your left, just after the ATM. Park on either side of the building. The main entrance faces Pleasant Street.

From downtown Northampton, take Pleasant Street ½ mile to 395 Pleasant St. You’ll see us on the right, after Northampton Bicycle and the plaza with the UPS Store, before the rotary. Park on either side of the building. The main entrance faces Pleasant Street.

Map